Refund policy

General

All returns and exchanges must be preauthorized via email to keith@northerncoldmusic.com. Do not send returns back without preauthorization, or they will not be refunded. Requests must be made within 30 days of the day you received the item. 

Clothing Return Policy

Clothing items are printed on demand and fulfilled via Printful. They will accept returns on items that have manufacturing defects. However, they do not accept size exchanges or buyer's remorse returns (no longer want the item). If you would like to initiate a return, contact me at the email above to initiate the process. 

Vinyl Records Return Policy

If your vinyl record has manufacturing defects (completely unplayable, mislabeled sides, wrong color variant, etc) -- send me an email (address above) describing the issue and I can provide a return label. In most circumstances, refunds due to vinyl surface noise or light cosmetic damage from shipping will not be accepted. Surface noise is often an issue where the record needs to be cleaned, but reach out if you have questions there too.